Refund policy

Return and Refund Policy of The High London

At The High London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, except for promotional items. Sale items are excluded from this guarantee.

No Refunds on Sale Items
Items purchased during the sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the sizing is incorrect.

Return Shipping Costs
Customers are responsible for the shipping costs of returns. The High London does not reimburse return shipping costs and is not liable for any expenses incurred during the return process.

Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.

Exchanges on Sale Products
Sale items cannot be exchanged, even if the sizing is incorrect. Please ensure you select the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, send an email to info@thehighlondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.

The customer is responsible for the return shipment to the supplier and any associated costs. All returns must follow the provided instructions and are sent at the customer’s expense.Obligation to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to ensure proper handling of your request.

Conclusion
The High London is committed to ensuring customer satisfaction. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@thehighlondon.com.